UmrahPlans.pk ("we", "us", "our") respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.
1. Information We Collect
When you use our Journey Planner form or contact us directly, we collect the information you provide: your name, email address, phone number, travel dates, number of travellers, and any special requests or messages you include.
We also ask whether your passport and CNIC are ready — this is a yes/no flag used to prepare your booking faster and is not a copy of the documents themselves. We don't collect passport numbers, CNIC numbers, or document images through this form.
2. How We Use Your Information
Your information is used to respond to your inquiry, prepare a customized Umrah package, coordinate flights, hotels, and transport, and to contact you via WhatsApp, phone, or email regarding your booking.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Where Your Information Goes
When you submit the Journey Planner form, your details are: (a) saved securely in our database for our team to review, (b) emailed to our booking team so a consultant can follow up, and (c) optionally opened in WhatsApp with your details pre-filled, if you choose to confirm via WhatsApp.
We use Google's services to display genuine customer reviews on this site. This does not involve sharing your personal form data with Google.
4. Data Security
We take reasonable technical measures to protect your information from unauthorized access, including secure server-side storage and encrypted form submissions where supported by your browser and our hosting provider.
No method of transmission over the internet is 100% secure, and while we work to protect your data, we cannot guarantee absolute security.
5. Cookies & Site Behaviour
This website may use basic browser storage to remember your theme preference (light/dark mode). We do not use invasive tracking cookies or sell browsing data to advertising networks.
6. Your Rights
You may ask us at any time to review, correct, or delete the personal information we hold about you by contacting us at umrahplans.pk@gmail.com or via WhatsApp. We will respond to such requests within a reasonable time.
7. Children's Privacy
Our services are intended for adults arranging travel, including on behalf of children in their care. We don't knowingly collect personal information directly from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach us at umrahplans.pk@gmail.com, via WhatsApp at +92 313 2925411, or by phone at +92-313-2925411, +92-314-0705411, or +92-328-7453006.
You can also visit us in person at: Block-2, Shah Faisal Colony-2, Shop No. 33-34, Faheem Shopping Mall, Karachi, Pakistan.